e-Joburg was established with the goal of making life easier for all stakeholders in the City of Johannesburg by providing a safe and secure online space that lets you interact directly with the city in numerous ways.

This has been setup with the intention of benefiting the city´s customers, as well as the city itself, to work towards building a future that is characterised by exceptional service and care for all the citizens of Johannesburg.

Please use our services responsibly to ensure that we all reap the benefits of online municipal services to improve our lives and the city! Only together can we reduce the carbon footprint of our city and save time and money to the benefit off each of its citizens.

The benefits of e-Joburg online extend to all who live in our beautiful City, including the City itself, and it does so in the following ways:

For our customers:

  • Round the clock convenience: (24 hours a day, 7 days a week, 365 days a year).
  • Improved service levels.
  • Reduced costs means more money for the City to deliver services.
  • Reliable, guaranteed delivery of all statements with notification and reminders.
  • The lowest cost and best payment options.
  • Fully authenticated confirmation for every payment.
  • Full history of statements, payments, and electronic correspondence.
  • Electronic reconciliation of payments against invoices / statements into our financial system.
  • Payment and statement history allows for full track and trace functionality.
  • Increased quality of service through faster turnaround time.
  • Customers uploading meter readings improves billing accuracy - no more estimates.
  • Improved accuracy of records and transactions assists in speedier resolution.
  • An easy method for customers to correct / update their information for better communication.
  • Applications, service requests, query services, payments, and more will be added.

For the City:

  • Happier customers.
  • Reduced bank charges and third-party service fees when you pay us directly.
  • Savings on postage & printing costs.
  • Reduction in costs related to termination / reconnection of services caused by payment delays and errors in referencing.
  • Improved debt collection and reduced debtors´ days brings better funding to improve services.
  • Smart account reconciliation reduces errors and costs.
  • Faster query resolution.
  • Reduced turnaround between distribution of bill and payment.
  • Personnel cost savings as staff are better utilised to offer pro-active service to consumers.
  • Updated and accurate information provided from ratepayers.
  • e-Joburg benefits everyone, improving the lives of all through collaboration and joint benefits.
If you would like to know more about the benefits of e-Joburg online, be sure to get in contact with one of our representatives today to find out all about how you can benefit.
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