Below is a list of our most frequently asked questions. Should you require further information, please contact our Call Centre on 086 099 5150 for any website-related queries. For any municipal service queries, please call 0860 562 874.
Registration on e-Joburg and usage of the site is free..
Visit the e-Joburg home page and select the "Register" option at the top right of the page.
To complete the registration process you will need the following:
The e-Joburg site will have a record of all statements from the time that you register for the service. The site retains a minimum of 2 year's history of your statements and payments made via e-Joburg.
The e-Joburg team has made every effort to ensure that your personal and business information is protected by using the highest forms of browser security available today.
The site is secured with SSL certificates. Every time a user connects to the e-Joburg website, an encrypted and completely secure connection is made between your browser and e-Joburg, ensuring that your experience is safe and secure.
The e-Joburg web site address is e-Joburg. When accessing the e-Joburg site, also look for the "s" in https:// at the beginning of the web address e-Joburg, and (on most browsers) the golden lock symbol padlock will appear in the address bar.
For more information on privacy and security, please refer to our terms and conditions.
You are able to register your company information under the "Manage Profile" section of the e-Joburg site.
Agents are able to register and load accounts on behalf of their customers. Or your customer may also register on e-Joburg and then invite you to have access to their municipal account, via the e-Joburg site. For more information, see the 'Delegate Account' and "add account" section of the site.
For support purposes, the e-Joburg Call Centre agents will have access to your client's information - to assist in the event of a support query/call. Please ensure that your clients are aware of this fact and refer to the Terms & Conditions for additional information.
Yes. e-Joburg allows you to invite other users to either view a municipal bill, or view and pay the bill. Further information is available under the 'Delegate Account' section of the site.
As a tenant, you can register on e-Joburg and ask your landlord to give you access to their municipal account. They will then decide whether you can only view the account, or view and pay the account on their behalf.
The site currently does not cater for pre-paid electricity, but watch this space...
Log on to the e-Joburg site. Select the 'Account Manager' option under 'Accounts' in the main menu. Select the 'Add Account' button, then select 'Multiple Accounts', Using the 'Choose' button, upload the accounts you wish to add and select the 'Add Accounts'
Once you have registered a new municipal account with the City of Johannesburg, your account may take up to 6-8 weeks before it reflects on the e-Joburg site and is available to be added to your profile.
Once you have added your municipal bill to your profile, log into the e-Joburg site. Select the 'Account Manager' option under 'Accounts' in the main menu. A list of your associated municipal accounts will be displayed. Select the account you wish to pay and click on the Pay selected Accounts option. Input the amount you wish to pay, select your preferred payment type and click on the 'Continue' button.
Log on to the e-Joburg site. Select the 'Account Manager' option under 'Accounts' in the main menu.Select the account(s) you wish to remove and select the 'Delete' button.
Log on to the e-Joburg site. Select the 'Account Manager' option under 'Accounts' in the main menu. Select the account you wish to share with the new user and then click on the 'Delegate Account' button. Fill in the new user's details and determine whether you want them to be able to view or pay the bill. Select 'Send Invite'.
e-Joburg will send the user an invitation to view/pay the account. Their details will be verified first and, if necessary, they will be asked to register on the site. Once they have accepted the invitation, the new user will be able to view/pay the account.
Log into e-Joburg and select the Manage Profile menu. Navigate to the User Rights page. Scroll down to the account with the associated user and select the 'No Access' Access Rights option for that user. If you wish for the user to only be able to view the account, select the 'Read Only' option.
On the www.e-Joburg.org.za home page, select the 'Login' option to the top right of the page. Then select the relevant 'Forgot Username' or 'Forgot Password' option and follow the steps to reset your password or recover your username.
Yes you can.